At BethelHelena, we want you to be completely satisfied with your purchases. If you're not satisfied with your order for any reason, we're here to help. Please read our Returns and Refunds Policy carefully to understand how we handle returns and refund requests.
1. Eligibility for Returns and Refunds:
- We accept returns for items that are in their original condition, unworn, unwashed, and with all original tags and packaging.
- To be eligible for a return and refund, you must initiate the return process within 30 days from the date of purchase.
- Personalized, custom-made, and final sale items may not be eligible for returns or refunds unless they arrive damaged or defective.
2. Initiate a Return:
To start the return process, please follow these steps:
- Contact our customer support team at firstname.lastname@example.org to request a return authorization.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our team will guide you through the return process and provide you with a return shipping label.
3. Return Shipping:
- If your return is approved, we may provide you with a prepaid return shipping label, or you may be responsible for the cost of return shipping.
- Please securely package the item(s) and affix the provided return label (if applicable).
- Drop off the package at the designated shipping location.
4. Refund Process:
- Once we receive and inspect your returned item(s), we will process your refund within 7 business days.
- The refund will be issued to your original payment method, and you will receive an email confirmation when the refund is processed.
- Please note that it may take a few additional days for the refund to appear on your account statement, depending on your financial institution.
- If you would like to exchange an item for a different size, color, or style, please contact our customer support team. Exchanges may be subject to product availability.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions on how to return the item, and we will cover all associated costs.
7. Contact Us:
If you have any questions or need assistance with your return or refund, please don't hesitate to reach out to our customer support team at email@example.com.
8. Policy Changes:
We reserve the right to modify our Returns and Refunds Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
Thank you for shopping with BethelHelena. We value your satisfaction and are committed to ensuring a smooth and transparent return and refund process for our customers.